At Shri Radhika Palace – Hotel & Guest House, we aim to provide a clear and fair cancellation and refund process for our guests.
- Cancellation by Guest
Guests may request cancellation of their booking by contacting us on 9719018792 or by email at udraghav12@gmail.com.
Cancellation charges, if applicable, will depend on the booking terms and the time of cancellation.
Any special or non-refundable booking will be subject to the conditions communicated at the time of booking. - Refunds
If a booking is eligible for a refund, the applicable refund amount will be processed after deducting any applicable cancellation charges.
Refunds will generally be made through the original payment method used for the booking.
Processing time may depend on the payment gateway or bank involved. - No-Show
If a guest does not arrive on the scheduled check-in date without prior cancellation, the booking may be treated as a no-show and may not be eligible for a refund, depending on the applicable booking terms. - Early Check-out
If a guest checks out before the scheduled departure date, a refund for the unused nights is not guaranteed and will be subject to the applicable booking terms. - Cancellation by Hotel
In exceptional circumstances, if the hotel is unable to provide the booked accommodation, the hotel may offer an alternative arrangement or refund the applicable booking amount. - Booking Platform Reservations
Bookings made through third-party platforms such as online travel agencies will be subject to the cancellation and refund policies applicable to that platform. - Contact Us
For cancellation or refund-related queries, please contact:
Shri Radhika Palace – Hotel & Guest House
Phone / WhatsApp: 9719018792
Email: udraghav12@gmail.com
Address: Shri Bankey Bihari Enclave, Chatikara Road, Vrindavan, Mathura – 281121, Uttar Pradesh